Terms And Conditions

Fenson Tech Support

Last Updated: December 31, 2025

These Terms and Conditions (“Terms”) govern the use of services provided by Fenson Tech Support (“Company,” “we,” “us,” or “our”). By purchasing, scheduling, or using any service offered by Fenson Tech Support, including hourly services or subscription plans, you agree to be bound by these Terms.

1. Services Provided

Fenson Tech Support provides in-person and remote technology services for residential and small business clients. Services may include, but are not limited to:

• Troubleshooting and repair
• Device setup and installation
• Network and Wi-Fi configuration
• Smart home configuration
• Consulting and training
• Ongoing technical support

Services are offered either on an hourly basis or through subscription plans, as described on our website.

2. Subscription Services

Subscription plans provide recurring access to support services under defined limits and conditions.

• Each subscription includes a fixed amount of support time per billing period
• Unused time does not roll over unless explicitly stated
• Subscriptions do not guarantee unlimited service
• Additional work outside the included time is billed separately at the listed discounted hourly rate
• Subscriptions renew automatically unless canceled

Subscription benefits, pricing, and limits are described on the service page at the time of purchase.

3. Hourly Services

Hourly services are billed based on time spent assisting the client.

• Minimum service charges may apply
• Time is billed in 15-minute intervals unless otherwise stated
• Payment is required before or at the time of service
• Pricing is subject to change and will be reflected on the website

4. Scheduling & Appointments

• Appointments are scheduled based on availability
• Subscription clients receive priority scheduling when possible
• Same-day or urgent service is not guaranteed
• Clients may be required to provide access credentials, physical access, or availability during scheduled service windows

Failure to be available at the scheduled time may result in forfeited time or cancellation.

5. Cancellations & Refunds

Subscriptions

• Subscription fees are non-refundable once a billing period has begun
• Subscriptions may be canceled at any time, but cancellation takes effect at the end of the current billing period

Hourly Services

• Completed services are non-refundable
• Missed appointments or late cancellations may be billed

6. Client Responsibilities

Clients agree to:

• Provide accurate information about devices and issues
• Maintain backups of important data
• Ensure legal ownership or authorization to access devices and systems
• Follow reasonable instructions provided during service

Fenson Tech Support is not responsible for pre-existing issues, data loss, or hardware failure.

7. Limitation of Liability

To the fullest extent permitted by law:

• Fenson Tech Support is not liable for indirect, incidental, or consequential damages
• We do not guarantee that all issues can be resolved
• Services are provided “as-is” without warranties of any kind

Total liability, if any, is limited to the amount paid for the specific service.

8. Privacy

Client information is handled in accordance with our Privacy Policy. We do not sell client data. Information is used only to provide services, communicate with clients, and fulfill legal obligations.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updated terms will be posted on our website and apply to future services.

10. Contact Information

Fenson Tech Support
Email: support@andrewfenson.com
Phone: (442) 470-9262